byon September 7, 2017
Dorothy Reed holds the executive level position of Customer Service Manager for the Bureau of Revenue Collections at the Baltimore City Department of Finance. She manages Licensing & Business Taxes, Adjustments & Refunds, Billing and the Call Center. Previous experience includes 22 years of banking where she reached the level of Senior Vice President of Deposit Operations. Some of her specialties include project management, call center management, change management, and vendor management.